Shipping Policy

MetalChess | Premium Handmade Chess Sets

At MetalChess, we take great care in preparing and packaging every order. Our handmade chess sets are carefully inspected and securely packaged to help ensure they arrive safely at your doorstep.

Order Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment confirmation.

Business days exclude weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated Shipping Times

We offer international shipping with the following estimated transit times:

Destination	Estimated Transit Time
United States & Canada	3–6 business days
European Union & United Kingdom	2–4 business days
Other International Destinations	3–6 business days

Please note: These estimates refer to transit time after dispatch and do not include the 1–2 business days required for order processing.

Delivery times may vary due to customs clearance, local carrier operations, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout based on the delivery destination and available shipping options.

Order Tracking

Once your order has been dispatched, tracking details will be sent to your email address.

You can use this information to monitor your shipment until delivery.

Customs Duties and Import Taxes

Worldwide Shipping – All Customs Duties and Import Taxes Included

At MetalChess, we believe that international shopping should be simple, transparent, and worry-free.

All applicable customs duties and import taxes are already included in our product prices and are fully covered by MetalChess, regardless of your delivery destination.

No Hidden Customs Fees. No Unexpected Import Taxes.

You will not be required to pay additional customs duties or import taxes upon delivery.

We take care of these costs so you can enjoy your handcrafted chess set without unexpected customs expenses.

The price you pay at checkout is the final price for your order, including any shipping charges displayed at checkout.

Secure Packaging

Our handmade chess sets are carefully packaged to protect the chess pieces, wooden boards, and decorative details during international transportation.

Shipping Delays

Although we make every effort to meet estimated delivery times, occasional delays may occur due to circumstances beyond our control.

If you experience an unexpected shipping delay, please contact our customer support team.

Damaged Packages

If your order arrives with visible shipping damage, please photograph the outer packaging and affected items and contact us as soon as possible so we can assist you.

Contact Us

For shipping-related questions, please contact MetalChess through the contact information provided on our website.

We are committed to making your international shopping experience as smooth and reliable as possible.