TERMS OF SERVICE

OVERVIEW

Welcome to GiftHome.

This website and online store are operated by GHC TEKSTİL GIDA PAZ. DAN. VE E-TİC. LTD. ŞTİ. under the GiftHome brand. Throughout these Terms of Service, the terms “GiftHome,” “we,” “us,” and “our” refer to GHC TEKSTİL GIDA PAZ. DAN. VE E-TİC. LTD. ŞTİ.

GiftHome operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our online store is powered by Shopify.

The following provisions, together with any policies referenced herein, are collectively referred to as the “Terms of Service” or “Terms” and describe your rights and responsibilities when using our Services.

By visiting our website, using our Services, or purchasing from our store, you agree to these Terms of Service and our Privacy Policy.

Our Privacy Policy is available at:

https://metalchess.com/policies/privacy-policy

Nothing in these Terms excludes or limits any mandatory consumer rights that cannot legally be excluded or limited under applicable law.

SECTION 1 – ACCESS AND ACCOUNTS

By using the Services, you represent that you meet the legal age requirements applicable in your country or jurisdiction to enter into such transactions.

To access our online store or purchase products, you may be required to provide certain information, including your email address, billing information, payment information, and shipping information.

You are responsible for ensuring that the information you provide is accurate, current, and complete.

If you create a customer account, you are responsible for maintaining the security of your account and login credentials. If you become aware of any unauthorized activity involving your account, you should contact us.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to display our products as accurately as possible in our online store.

However, product colors and appearance may vary slightly depending on your screen, device, display settings, and lighting conditions.

Due to the natural characteristics and production methods of handcrafted products, variations may occur in wood grain, color tones, surface details, and handcrafted finishes. Such natural variations may form part of the unique character of a handmade product.

We reserve the right to modify product descriptions, specifications, or our product range when necessary.

We may discontinue a product or reasonably limit the sale of certain products based on geographic location, stock availability, or other legitimate commercial reasons.

Nothing in this section limits any mandatory consumer rights relating to defective or non-conforming goods.

SECTION 3 – ORDERS

When you place an order through our store, you are making an offer to purchase the relevant products.

Acceptance of your order may be subject to confirmation by us and successful processing of the required payment.

We reserve the right to decline or cancel an order for legitimate reasons, including payment issues, inventory errors, obvious pricing errors, suspected fraudulent activity, or requirements imposed by applicable law.

If this occurs, we will, where reasonably possible, contact you using the information provided with your order. Any amounts already collected will be refunded where applicable.

Before submitting your order, please carefully review the products, personalization details, delivery address, and other order information.

Returns and refunds are handled in accordance with our Refund Policy, in addition to any mandatory consumer rights available under applicable law:

https://metalchess.com/policies/refund-policy

SECTION 4 – PRICES AND PAYMENT

Product prices, discounts, and promotions may change from time to time.

Unless otherwise stated, the price applicable to an order is the price displayed in our store at the time the order is placed and confirmed in your order confirmation.

Whether taxes, shipping charges, customs duties, import charges, or other fees are included in the displayed price may depend on the order and delivery destination and may be shown during checkout or on the relevant sales pages.

For international orders, customs duties, import taxes, or other government charges may vary depending on the destination country. Information regarding such charges will be provided where required by applicable law.

You confirm that the payment and billing information you provide when placing an order is accurate and that you are authorized to use the relevant payment method.

SECTION 5 – SHIPPING AND DELIVERY

Information regarding order preparation and estimated delivery times is provided on our Shipping & Delivery page.

Unless expressly stated otherwise, delivery times are estimates and are not guaranteed.

Delivery times may be affected by shipping carriers, customs procedures, natural disasters, strikes, actions by public authorities, or other circumstances reasonably beyond our control.

Where possible, we will attempt to inform you if your order experiences a significant delay or delivery issue.

The point at which the risk of loss or damage to the goods passes to the customer will be determined in accordance with applicable consumer law. Nothing in these Terms limits your mandatory legal rights regarding delivery.

SECTION 6 – INTELLECTUAL PROPERTY

Unless otherwise stated, text, designs, logos, product photographs, videos, graphics, branding elements, and other content available on the GiftHome website are owned by GiftHome, the relevant rights holders, or our licensors.

Such content may be used only for personal and non-commercial purposes.

You may not copy, reproduce, distribute, modify, republish, or commercially exploit our content without our prior written permission.

The GiftHome name, logo, and related brand elements are subject to the intellectual property rights of their respective owners.

The Shopify name and related Shopify brand elements are the property of Shopify or its relevant affiliates.

SECTION 7 – THIRD-PARTY TOOLS

As part of our Services, we may provide access to tools or services supplied by third parties.

The use of such third-party services may be subject to the third party's own terms and policies.

We recommend reviewing the applicable terms and privacy practices before using third-party services.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites that are outside our control.

Before using third-party services or purchasing products or services from third parties, we recommend reviewing their applicable terms and policies.

Nothing in this section excludes any liability that cannot legally be excluded under applicable law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

The GiftHome online store is powered by Shopify.

However, purchases of products from the GiftHome store are transactions directly between the customer and GHC TEKSTİL GIDA PAZ. DAN. VE E-TİC. LTD. ŞTİ.

Shopify is not the seller of products offered by GiftHome.

Certain services provided directly to customers by Shopify, such as Shop or Shop Pay, may be subject to Shopify's own terms and privacy policies.

SECTION 10 – PRIVACY

Personal information collected through your use of our Services is processed in accordance with our Privacy Policy.

You can review our Privacy Policy here:

https://metalchess.com/policies/privacy-policy

Because our online store operates on Shopify's infrastructure, certain personal information may be processed by Shopify and necessary service providers for purposes including providing, securing, and improving the Services.

Further information about how personal information is processed is provided in our Privacy Policy.

SECTION 11 – FEEDBACK AND REVIEWS

You are responsible for ensuring that any comments, suggestions, product reviews, photographs, or other feedback you submit to us comply with applicable law and do not infringe the rights of third parties.

To the extent permitted by applicable law, we may use feedback submitted to us for purposes including operating, improving, and promoting our store.

We reserve the right to remove content that is fraudulent, misleading, unlawful, defamatory, infringes third-party rights, or contains malicious software.

SECTION 12 – ERRORS AND OMISSIONS

From time to time, our website may contain typographical or technical errors relating to product descriptions, prices, promotions, shipping charges, delivery times, or product availability.

We reserve the right to correct such errors and update information when they are identified.

If an error materially affects an existing order, we will handle the matter in accordance with applicable law and, where appropriate, contact the customer to provide a suitable resolution.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

In particular, you may not use our Services to:

• Engage in unlawful activities;

• Infringe the intellectual property or other legal rights of others;

• Engage in fraudulent or misleading conduct;

• Transmit malware, viruses, or other harmful code;

• Collect personal information without authorization;

• Engage in spam, phishing, or similar abusive activities;

• Attempt to circumvent the website's security systems; or

• Interfere with the normal operation of the Services.

If these rules are violated, we may restrict or terminate access to the Services to the extent permitted by applicable law.

SECTION 14 – AUTOMATED SYSTEMS AND AGENTS

Automated systems, software, artificial intelligence agents, or similar technologies accessing our website must comply with applicable law, these Terms, and the technical security measures we implement.

Such systems may not conceal their automated nature, attempt to circumvent security measures, or bypass CAPTCHA or access-control systems without authorization.

We may technically restrict or block automated access where reasonably necessary to protect the security, availability, and integrity of our website.

SECTION 15 – TERMINATION AND SUSPENSION OF ACCESS

If you materially violate these Terms, use the Services unlawfully, or compromise the security of our store, we may restrict or terminate your access to the Services to the extent permitted by applicable law.

Payment obligations incurred before termination and provisions that by their nature are intended to survive termination may remain in effect.

Nothing in this section affects rights arising from completed orders or mandatory consumer protection laws.

SECTION 16 – WARRANTIES

We do not guarantee that the website will operate uninterrupted or completely free from errors.

However, all mandatory rights relating to conformity, defects, warranties, or other statutory protections available to consumers under applicable law remain unaffected.

Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be excluded or limited.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, GiftHome may not be liable for losses that are unforeseeable, indirect, or not directly caused by the ordinary use of the Services.

Nothing in these Terms excludes or limits any liability, consumer right, or legal remedy that cannot lawfully be excluded or limited under applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you may be responsible for third-party claims arising from your unlawful use of the Services, your violation of these Terms, or your infringement of the rights of third parties.

Nothing in this section is intended to impose liability on a consumer where such liability cannot lawfully be imposed under applicable consumer protection laws.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined by a competent court or authority to be invalid or unenforceable, that provision will remain effective to the maximum extent permitted by law.

The invalidity or unenforceability of any part of these Terms will not affect the validity of the remaining provisions.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Refund Policy, and other applicable store policies referenced herein, form part of the terms governing your use of the Services.

Mandatory rights available under applicable consumer law remain unaffected.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our consent except where permitted by applicable law.

We may transfer our rights and obligations in connection with a corporate restructuring, merger, acquisition, or similar transaction in accordance with applicable law.

Any such transfer will not reduce your mandatory consumer rights.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the Republic of Türkiye, subject to applicable conflict-of-law rules and mandatory consumer protection provisions.

However, this choice of law does not deprive a consumer of any mandatory protections available under the laws of the country in which the consumer habitually resides, where such protections apply and cannot lawfully be excluded by agreement.

Any mandatory rights relating to competent courts, dispute resolution procedures, or other legal remedies available to consumers under applicable law remain unaffected.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience and readability only and do not limit or otherwise affect the meaning of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

You can review the current version of these Terms on this page at any time.

We may update these Terms from time to time due to legal, technical, or commercial requirements.

Where required by applicable law, appropriate notice of material changes will be provided.

Changes will take effect on the date they are published or on the date specified in the relevant notice.

Changes will not retroactively remove mandatory legal rights arising from transactions completed before the relevant change.

SECTION 25 – CONTACT AND BUSINESS INFORMATION

If you have any questions regarding these Terms or GiftHome, please contact us.

Legal Business Name: GHC TEKSTİL GIDA PAZ. DAN. VE E-TİC. LTD. ŞTİ.
Brand / Store Name: GiftHome
Address: Meşrutiyet Mah. Kodaman Sokak No:15/A, Şişli, Istanbul 34363, Türkiye
Email: ergunatalay@gifthome.com.tr
Phone: +90 530 849 30 05
Trade Registry No.: 142755-5
Tax No.: 3951596388