You may request a return within 14 business days of receiving your order. Once the returned item reaches us, it will be inspected and, if it meets the return conditions, the refund process will be initiated. Please ensure that the item is securely and carefully packaged to prevent damage during return shipping.

Exchanges are accepted for GiftHome products. Once we receive the item you wish to exchange, it will be inspected and, if eligible, the exchange process will be initiated.

Return shipping costs are covered by GiftHome. Once your return request has been submitted, we will provide you with the necessary return shipping information.

Personalized products featuring a customer-specific name, date, message, logo, or image cannot be returned or exchanged unless there is a production or customization error attributable to GiftHome. If an error is caused by GiftHome, we will provide the appropriate solution.

If your order arrives damaged or broken, or if you receive an item different from the one you ordered, we will arrange a return or exchange. In such cases, please contact us as soon as possible so we can assist you.

Once the returned item reaches us, it will be inspected. If the item meets the return conditions, the refund process will be initiated. The time it takes for the refund to appear in your account may vary depending on your payment method, bank, or payment provider.

Returns are also accepted for international orders. For international shipments, the process may vary depending on the destination country, customs procedures, and shipping carrier. Once your return request has been submitted, we will provide you with the necessary return shipping instructions.