Refund policy

Refund & Return Policy

At GiftHome, we take pride in the quality and craftsmanship of our products. If you are not satisfied with your order, you may request a return under the conditions outlined below.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be in the same condition as when you received it,

  • Be unused and undamaged,

  • Include all parts and accessories,

  • Be returned in its original packaging whenever reasonably possible, and

  • Be accompanied by proof of purchase or your order information.

To request a return, please contact us at ergunatalay@gifthome.com.tr.

Please do not send any products back without first contacting us and receiving return instructions. Once your return request has been accepted, we will provide instructions on how and where to send your return.

Return Shipping Costs

For eligible returns requested within the 14-day return period, GiftHome will cover the standard return shipping cost, provided that the return method and shipping instructions specified by GiftHome are followed.

Before returning any product, you must contact us at ergunatalay@gifthome.com.tr. Once your return request has been accepted, we will provide the applicable return method and shipping instructions.

Additional, express, or other shipping costs resulting from returns sent without prior approval or using a return method other than the one specified by GiftHome may not be reimbursed.

If your item is defective, damaged, or you received the wrong product, please contact us. After reviewing the issue, we will provide an appropriate resolution and the necessary shipping instructions.

Damaged, Defective, or Incorrect Items

We recommend inspecting your order when you receive it.

If your product arrives damaged or defective, contains missing parts, or you receive an item different from what you ordered, please contact us as soon as possible at ergunatalay@gifthome.com.tr.

We may ask you to provide photographs of the product, packaging, or other relevant information so that we can assess the issue.

Personalized and Custom-Made Products

Products that are made or personalized specifically at the customer's request—including products featuring a name, date, personal message, logo, image, or other custom details—may be excluded from standard cancellation or return rights to the extent permitted by applicable law.

However, if a personalized product is defective, damaged, or delivered with personalization that differs from what was ordered, please contact us. Your statutory rights remain unaffected.

Exchanges

Instead of offering direct exchanges, where applicable, we recommend completing the return process for the original item and placing a separate order for the new product you would like.

European Union Customers — Right of Withdrawal

Consumers in the European Union generally have the right, under applicable consumer protection laws, to withdraw from a distance purchase within 14 days of receiving the goods without providing a reason.

Certain products, including goods made to the consumer's specifications or clearly personalized products, may be exempt from this right of withdrawal.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If your refund is approved, it will be issued within 10 business days, where possible, to the original payment method used for your order.

Please remember that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at ergunatalay@gifthome.com.tr.

Contact

For any questions regarding returns or refunds, please contact:

GiftHome
Email: ergunatalay@gifthome.com.tr