GIFTHOME · HELP CENTER
Frequently Asked Questions
Find answers to the most common questions about ordering, our products, personalization, shipping, and returns.
Orders & Payment
1. How can I place an order?
Select the product you would like to purchase, choose the available options, and complete the secure checkout process to place your order.
2. What payment methods can I use?
Only credit or debit cards can be used for international purchases on our website.
3. Can I make changes after placing my order?
If your order has not yet entered the final preparation or production stage, please contact us as soon as possible. Our team will assist you depending on the current status of your order.
4. How can I track my order?
Once your order has been shipped, tracking information will be provided so you can follow its delivery progress.
5. Will I receive an invoice?
Yes. An invoice is issued for every order. Please make sure your billing information is complete and accurate when placing your order.
6. Can my order be gift wrapped?
Yes. Gift wrapping is available, and you can also add a personal gift message to make your order even more special.
Products & Craftsmanship
1. Where are GiftHome products manufactured?
GiftHome products are manufactured in Turkey. Our collections feature both handcrafted items and models produced using modern manufacturing techniques.
2.Are your products handmade?
A significant portion of our solid wood models is handcrafted. Wooden surfaces, decorative motifs, and details are meticulously crafted by our artisans. Our collection also includes MDF models produced using factory manufacturing techniques.
3. How are metal chess pieces manufactured?
Our metal chess pieces are formed using custom molds designed specifically for each model. Hand craftsmanship is applied at various stages of production to refine the details and complete the final finishing and quality checks.
4. Can natural wood cause variations between products?
Yes. Products made from natural solid wood may vary slightly in grain pattern, color tone, and texture. These natural variations give each piece its own unique character.
5. Where can I view the product dimensions and material information?
You can review the product's dimensions, materials, and other technical details in the descriptions on the relevant product page.
Personalization
1. Which products can be personalized?
Products available for personalization are clearly indicated on their product pages. Depending on the product, you can add a name, special date, personal message, logo, or image.
2. How do I submit my personalization details?
For customizable products, you can enter the required personalization details directly in the designated fields on the product page when placing your order.
3. Can personalized products be returned or exchanged?
Because personalized products are made specifically for you, they cannot be returned or exchanged unless there is a production or personalization error caused by GiftHome. If your item arrives defective, damaged, or incorrectly personalized, our team will provide the necessary assistance.
4. Can you add a company logo or custom design?
Yes. Logos and custom artwork can be applied to selected products. For corporate orders or special design requests, please contact us before placing your order.
Shipping & Delivery
1. How long will it take to receive my order?
Estimated transit times vary by destination: United States & Canada: 3–6 business days; Europe & United Kingdom: 2–4 business days; Australia, Middle East & other regions: 3–6 business days. Orders within Turkey are typically delivered within 1–2 business days.
2. How will my order be packaged?
Each order is carefully packed with protective materials suited to the product to help minimize the risk of damage during transit. Gift wrapping is also available when selected with your order.
3. How can I track my shipment?
Once your order has been shipped, tracking information will be provided so you can follow your shipment.
4. Can delivery times be delayed?
Yes. The delivery times shown are estimates. Order preparation, public holidays, customs procedures, and carrier-related delays may affect the total delivery time.
Returns & Exchanges
1. Can I return my order?
Yes. Eligible items may be returned within 14 business days of delivery, subject to our return policy.
2. Can I exchange my order?
Yes. Exchanges are available for eligible items. Please contact our team to request an exchange and receive further instructions.
3. Who covers the return shipping cost?
Return shipping costs are covered by GiftHome.
4. When will I receive my refund?
Once your returned item reaches us, it will be inspected. After confirming that it meets our return conditions, your refund will be processed. Depending on your payment method and bank, it may take 3–5 business days for the refund to appear in your account.
5. What should I do if my order arrives damaged, broken, or incorrect?
If your order arrives damaged, broken, or incorrect, please contact us. Our team will assist you with the appropriate replacement or return process.
6. How should I package my return?
Please pack the item securely and with adequate protection to help ensure that it reaches us without damage.
International Orders
1. Which countries does GiftHome ship to?
GiftHome ships from Turkey to the United States, Canada, countries across Europe, the United Kingdom, Australia, the Middle East, and many other international destinations.
2. Can I track my international order?
Yes. Once your order has been shipped, tracking information will be provided so you can follow your shipment.
3. Can delivery times vary for international orders?
Yes. Delivery times may vary depending on the destination country, customs procedures, public holidays, and carrier operations.
4. Can I return an international order?
Yes. International orders that meet our return conditions are eligible for return.
5. Will I have to pay customs duties or additional fees on international orders?
International shipments may be subject to customs duties, taxes, or other import charges depending on the regulations of the destination country. Any applicable customs charges for your GiftHome order are covered by GiftHome, so you will not be required to pay additional customs fees upon delivery.
Need Help?
If you have any questions about returns, exchanges, shipping, or international orders, our team will be happy to assist you.
